Refund Policy

Refund Policy

Returns & Refunds Policy

Timeframe

Returns must be initiated within 30 days from the date you receive your product, unless stated otherwise (for example, our 30-Day Trial).

Return Conditions

  • The product must be returned in its original packaging (if applicable) and must be free from stains or damage.

  • A maximum of two (2) items per order can be refunded. Unlimited store credit and exchanges are allowed.

  • If the exchange item costs more, you must pay the difference. If it costs less, we will refund the balance. Exchanges will be sent once the returned product is received.

Fees & Return Process

  • A 15% restocking and processing fee applies to cover inspection, processing, and repackaging costs.

  • We do not offer prepaid return labels. You are responsible for purchasing and sending the product back to us.

Important Return Policy Highlights

Non-Refundable Items:

  • Warranties

  • Shipping Protection

  • Shipping Charges

  • Priority Processing Fees

Tracking Requirement:
Once you initiate a return, you must provide tracking information. Failure to provide tracking information may result in your refund or exchange not being processed.

Return Approval:
Items sent back without prior approval will not be accepted. To start a return, please contact us at support@trovelar.com.

Refund Methods

Refunds may be processed to the original payment method, issued as store credit, or provided as an exchange.

If we cannot process a refund via the original payment method, store credit will be issued for the same amount.

Order Cancellation

Once an order is placed, we cannot cancel it, as processing begins immediately. However, once your order arrives, you may start the return process by contacting us.

30-Day Trial

At Trovelar™, we stand by the quality of our products and offer a 30-Day Risk-Free Trial on select items. If you are not satisfied, you may return the product within 30 days of delivery for a refund or exchange.

How It Works

  • The trial period starts on the delivery date.

  • This applies only to select Trovelar™ products. The product must be in good condition to qualify for a return.

Return & Exchange Process

  1. Contact our support team at support@trovelar.com within 30 days to initiate a return.

  2. You are responsible for return shipping.

  3. Once we receive and inspect the product, we will process your refund (minus shipping costs) within 5–10 business days.

Exclusions

  • The 30-Day Trial applies only to the first purchase of a Trovelar™ product.

  • Final sale items and damaged or misused items are not eligible for return.

For assistance, please email us at support@trovelar.com.

Chargebacks & Returns Policy

If you are unsatisfied with your purchase, please contact us first. Chargebacks or disputes initiated without prior communication will void eligibility for refunds, exchanges, or the 30-Day Trial.

We are happy to assist with any concerns, so please reach out to us before filing a dispute.

Damages & Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (personalized or special orders)

  • Personal care items (beauty products)

  • Hazardous materials (flammable liquids, gases)

  • Sale items or gift cards

For questions about whether your specific item is eligible for return, please contact us.

Exchanges

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you may cancel or return your order within 14 days for any reason.

Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refund Processing

  • Once your return is received and verified, a refund will be issued within 10 business days.

  • If your return is rejected, we will notify you with the next steps.

  • If you have not received your refund within 15 business days, please contact us at support@trovelar.com.

We are here to help and ensure your return process is as smooth as possible.