Return & Refund Policy

At Trovelar, we are committed to your satisfaction. All products are carefully inspected and produced according to quality standards. We encourage customers to review product details carefully, including size, color, style, and specifications, before placing an order. However, if you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition
• The item must include all original packaging, tags, and accessories
• You must provide proof of purchase, such as your order number or receipt
• For damaged or defective items, you may be asked to provide clear photos or videos showing the issue

Non-returnable items

The following items are not eligible for return:

• Personalized or custom-made products
• Clearance, final sale, or heavily discounted items
• Purchases made with gift cards or store credit
• Items showing signs of use, including stains, scent, deformation, or damaged/missing packaging

2. Refunds

You may request a refund within 30 days of receiving your order, subject to the conditions below.

Eligible refund situations

A refund may be approved if the item has clear quality-related issues, including but not limited to:

• Physical damage or broken components
• Missing or incorrect parts
• Non-functional or defective operation
• Obvious manufacturing defects

If the item has a confirmed quality issue, we may offer a full refund without requiring the item to be returned.

Refunds for personal reasons

If there is no quality issue and the return is requested for personal reasons, such as ordering the wrong size or a change of mind, the following options may apply:

• Full refund, if the customer covers the return shipping cost
• Partial refund (20%–50%), if the customer chooses to keep the item

Clearance or discounted items with verified quality defects may still qualify for a refund.

Once your return request is reviewed and approved, we will notify you of the outcome. If approved, your refund will be processed to your original payment method, store credit, or exchange within 7–10 business days. Please note that your bank or payment provider may require additional time to post the refund.

If we cannot process a refund via the original payment method, store credit will be issued for the same amount.

3. Exchange Policy

We offer replacements or exchanges for items that are defective, damaged, or incorrect.

If you need to exchange an item for personal reasons, please contact us at support@trovelar.com as soon as possible after placing your order. For exchange requests made after delivery, please email us within a reasonable time and we will do our best to provide a suitable solution.

Tracking Requirement:
Once you initiate a return, you must provide tracking information. Failure to do so may result in your refund or exchange not being processed.

Exchanges are subject to product availability.

4. Return Process

To initiate a return or exchange, please contact us at support@trovelar.com and include:

• Your order number
• The reason for the return or exchange
• Relevant photos or videos, if applicable

Once your request is approved, we will provide the appropriate return address and return instructions.

Items sent back without prior approval will not be accepted.

5. Return Shipping

Please note the following regarding return shipping:

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item
• For items valued over $10, we strongly recommend using a trackable shipping service

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at support@trovelar.com so we can evaluate the issue and make it right.

We may request supporting evidence such as photos or videos before approving a refund or replacement.

7. Lost or Undelivered Packages

If your tracking information shows that your order was delivered but you did not receive it, please contact us promptly with:

• Your order number
• The tracking number
• Any available proof of non-delivery or related documentation

We will work with the shipping carrier to investigate the issue and assist you with the next steps.

8. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be:

• Unused
• In its original packaging
• Accompanied by proof of purchase

This right does not apply to certain goods, including customized or personalized items, where permitted by law.

9. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: support@trovelar.com

Customer support is available Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond within 1 business day.